StayOnline provides the most reliable power cord supply chain management. We can leverage our USA and off-shore molding capabilities to deliver the right cord, when you need it. Just select the lead-time that best meets your needs.
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Monday - Friday, 8am to 6pm Eastern
(888) 346-4688
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Orders

It's important to understand why ordering online through the web site is preferable to ordering by phone or fax in every way.

  • Security: Phones and faxes do not employ encryption technology.

    Relaying your credit card number over a phone line or via fax is every bit as "electronic" as transmitting your credit card number on the web. However, phone and fax lines are not encrypted through Secure Sockets Layer (SSL) technology. If you are concerned about the security of your credit card information, the last thing you want to do is to relay that information over a phone or fax line. When you submit your credit card information through this or any other web site using an SSL-secured connection, the data can only be deciphered by the computer to which the data is sent. Phone and fax transmissions are far more vulnerable to interception.
  • Documentation: Online orders receive confirmation emails, tracking emails, etc. Phone orders do not.

    When you place an order online, you receive documentation of what you ordered, when you ordered it, your order total and other pertinent information. Phone orders do not offer this audit trail.
  • Accuracy: The information comes to us exactly as you submitted it.

    The absence of human interaction greatly reduces the chance for error. When you place your order online, there is no possibility of the person on the other end of the phone hearing "quantity 30" when you said "quantity 13".
  • Speed: Online orders are processed far more quickly, with minimal cause for delay.

    Shipping facilities function in "assembly line fashion". When you submit your order online, it goes "onto the line" immediately, and is processed far more quickly than a phone order, which must be manually processed outside the normal workflow of the shipping staff.

We are happy to answer any questions you may have over the phone, though you may be directed back to the web site if the information you seek is already presented here. If it is imperative that you place an order by phone, a phone order surcharge may apply.

Probably because your browser is configured to restrict or deny COOKIES. A cookie is a small file that contains a string of numbers that uniquely identifies your computer to ours. This string is known as a "Session ID". The cookie enables us to keep track of which set of cart contents belongs to whom. It is impossible to place an order at our site (or most others) without accepting a session cookie. Please configure your browser to accept our session cookie and try again:
  • Edge: In your browser window toolbar click the three dots ••• in the top right > Settings > Advanced Settings (you will need to scroll down to the bottom of the page). Click the drop-down under the Cookies header. Select "Block only third party cookies" or "Don't block cookies".
  • Internet Explorer 9+: In your browser window's toolbar, select Tools (or the gear icon in the upper right) > Internet Options. In the Internet Options window, select the Privacy tab. Click the Advanced button. In the Advanced Privacy Settings window, ensure that "Override automatic cookie handling" is checked and that the radio button for First Party is marked as "Accept" and "Always allow session cookies" is checked. Click the OK button in this window, then click the Apply button and the OK button in the previous window.
  • Safari: In your browser window's toolbar select Preferences > Privacy. Then select either "Allow from current website", "Allow from websites I visit", or "Always allow" under the Cookies and website data option.
  • Firefox: In your browser window's toolbar select the three lines menu icon > Options. In the left bar of the Options window, click the Privacy icon. In the main window, Under the History section use the dropdown to select Firefox will: "Use custom settings for history". Ensure that the check box marked "Accept cookies from sites" is checked. Whichever sub-setting you choose should be fine.
  • Chrome: In your browser window's toolbar, select the vertical three dots icon > Settings. Click the "Show advanced settings" link (bottom left). Under Privacy click the "content Settings..." button. Under Cookies ensure that the radio button marked "Allow local data to be set" is enabled. Click Done, then close the Settings tab if one was created.

It's less likely, but also possible, that your browser is configured to disallow the execution of Javascript code. If the above doesn't help, ensure your browser is configured to execute Javascript. You may have to start again in a new browser window after changing the configuration.

Orders may only be modified or cancelled within one hour of the time at which is was placed. Please review your order for accuracy.
Please remember your charge will appear from "Stay Online" on your credit card statement. Any charge disputed by the customer which is proven to be delivered and transaction closed is subject to the $20 fee we incur from Visa/MC/Amex/Disc for the dispute. Please call 1-888-346-4688 or email orders@stayonline.com first before disputing a charge. We'll be glad to research your order

Credit card orders are accepted for qualifying orders.

All other international orders are processed via wire transfer or PayPal and are subject to a $20 processing fee. The payment methods your order qualifies for will be displayed at checkout.

International Sales Contact:

Laura Garcia
International Sales/Ventas Internacionales
(919) 529-3133 ext 116
English/Español

Wire transfer instructions:

Click on the "wire instructions" link in your order confrimation email. This will take you to our wire transfer instructions. Arrange with your bank for a wire transfer in the amount of the "Grand Total" on the "Payment Information" page. You are responsible for any wire transfer fees required by your bank.

We will process and ship your order when our bank notifies us that the funds have been received.

You are responsible for any customs, duties, brokerage fees and any other charges that may be assessed upon delivery. International deliveries are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Please Note: We are unable to ship orders via DHL unless you provide your DHL shipping account number.

Availability

The vast majority of items listed on our site are stocked in our own warehouse and are usually available for immediate shipment. Some items, for various reasons, do ship directly from manufacturers and not from our warehouse (for example built-to-order or customized/modular items). These items are of course not available for immediate pickup, and are subject to the manufacturer's shipping policies and procedures.

To reasonably determine when to expect your order, several factors need to be considered:

  • The date and time you place the order:

    If your order is placed after 3:00pm on a weekday, or anytime on a weekend or holiday, your order will be processed the next business day (Mon-Fri, excluding holidays).
  • The shipping origin of the order:

    If the item is designated as "Ship Only" as indicated on the item's page, the item will probably ship directly from the manufacturer's facility. The order will be subject to the manufacturer's shipping policies and procedures (usually within two business days, which excludes weekends and holidays).
  • Lead time to ship, if applicable:

    Some items are built-to-order or customized at the factory, and require lead time to build or modify before they ship. When a lead time to ship is usually required for an item, the estimated or usual lead time is noted on the item's page.
  • The carrier's estimated time-in-transit:
    Please keep in mind that time-in-transit is expressed in business days (Mon-Fri, excluding holidays), and does not take into account the other factors listed above. Carriers also observe legal holidays and can be affected by inclement weather at any point along the path of the shipment.

It is very important to understand that selecting "Next Day" shipping does not necessarily mean you will have the item tomorrow morning.

Ex. Order placed 8:00pm Fri, Next Day shipping:

 

Order processed Monday >> built-to-order item requires 3 days to build >> order ships Friday >> carrier delivers Mon-Fri, not Sat >> order arrives the following Monday.

Selecting Next Day shipping gets it to you as quickly as possible, but not necessarily literally the next day.

We no longer offer warehouse pick up.
Unfortunately, backorders are impossible to avoid completely, and they occasionally do happen. In such instances, we will be sure to keep you informed at all times and offer any options at our disposal to remedy the delay, including substitution options, alternate shipping methods, etc

Shipping

YES. Very glad you asked. Please note these important shipping restrictions:

  • We ship via USPS only to U.S. Military (APO/FPO) addresses.
  • We do not ship to post office boxes under any circumstances.
  • We do not ship to construction sites or undeveloped land.
  • Some items we sell are not eligible for certain carriers and/or services, usually because the item exceeds the carrier's weight or dimensional limits for a particular service. Products of this nature usually ship via common carrier (trucking company) and may require extra time to arrive.

Our site retrieves rates from each of our carriers' own rate servers as you add items to your cart and again at checkout. These charges are calculated by the carriers themselves based on their own current rates, the shipping origin (provided by us), the shipping destination ZIP code (provided by you), and the weights and/or dimensions of the items in your order.

The rates provided when you preview estimated shipping charges may vary from the actual charges at checkout based on the specific street address (estimates use only ZIP code), whether or not you decide to change your selected service, and other factors.

Shipping charges are calculated by the carriers' own rate servers, and are based on their own policies. Several "behind-the-scenes" factors which may not be obvious to you as you check out can impact the carriers' shipping calculations, and make the resulting charges seem high:

  • One or more of the items in your order may be shipping from a manufacturer's warehouse.

    The destination address may be only a few miles from our warehouse in North Carolina, but one or more of the items may be shipping from a warehouse clear across the country in California. The carrier's rate servers will calculate the charges based on the actual shipping origin in California, which will make the charges seem high if you're assuming the items will be shipping from North Carolina. Furthermore, items shipping from different origins of course ship in separate packages, which increases the total shipping charge for the order.
  • One or more of the items in your order may be deemed by the carrier as an "oversized" package.

    Carriers usually calculate shipping charges based on weight. However, for items that exceed dimensional limits set by the carriers, charges are calculated based on what's called "dimensional weight". In other words, the charges are higher because the item occupies a lot of space on the truck.
Yes. There is an option during checkout to preview the shipping rate.

Please reply to your order confirmation email and let us know as soon as possible. If we are made aware of the error before the item ships, we will correct it.

Carriers charge $15.00 for modifying an incorrect address on a shipment already en route to its destination. You assume responsibility for this $15.00 charge if you enter an incorrect or invalid destination address when checking out, and we are not notified of the error prior to shipping the order. This will also result in a significant delay in receiving your order.

Items which are in stock in sufficient quantities to fill the order ship same day, if the order is received by 3:00pm Eastern time Mon-Fri. In-stock items ship the next business day (Mon-Fri) if the order is placed after 3:00pm on a weekday, or on a weekend or holiday. FedEx Overnight by 4:30 ET, in-stock ships same day (Mon-Fri).

Items which ship directly from manufacturers are subject to the manufacturer's shipping policies and procedures, and are not under our control. Generally, manufacturers will ship items within two business days (Mon-Fri), provided they are in stock at the manufacturer's warehouse. Some items are built-to-order or require configuration prior to shipping, and do not ship immediately.

Custom Orders or Palletized Shipments may ship the following business day.

To reasonably determine when to expect your order, several factors need to be considered:

  • The date and time you place the order:

    If your order is placed after 3pm on a weekday, or anytime on a weekend or holiday, your order will be processed the next business day (Mon-Fri, excluding holidays).
  • The shipping origin of the order:

    If the item is designated as "Ship Only" as indicated on the item's page, the item will probably ship directly from the manufacturer's facility. The order will be subject to the manufacturer's shipping policies and procedures (usually within two business days, which excludes weekends and holidays).
  • Lead time to ship, if applicable:

    Some items are built-to-order or customized at the factory, and require lead time to build or modify before they ship. When a lead time to ship is usually required for an item, the estimated or usual lead time is noted on the item's page.
  • The carrier's estimated time-in-transit:

    Please keep in mind that time-in-transit is expressed in business days (Mon-Fri, excluding holidays), and does not take into account the other factors listed above. Carriers also observe legal holidays and can be affected by inclement weather at any point along the path of the shipment.

It is very important to understand that selecting "Next Day" shipping does not necessarily mean you will have the item tomorrow morning.

Ex. Order placed 8:00pm Fri, Next Day shipping:

Order processed Monday >> built-to-order item requires 3 days to build >> order ships Friday >> carrier delivers Mon-Fri, not Sat >> order arrives the following Monday.

Selecting Next Day shipping gets it to you as quickly as possible, but not necessarily literally the next day.

If it's past the expected delivery date and your order has not yet arrived, the delay is probably a result of one of the following:

  • Have you taken into account weekends and/or holidays?

    Shipping carriers operate Mon-Fri and observe legal holidays. These days must be excluded when calculating time-in-transit.
  • Was an item you ordered designated "Ship Only"?

    If so, the item probably shipped from the manufacturer's warehouse directly. These items are subject to the manufacturer's shipping policies and procedures, which are beyond our control.
  • Did an item you ordered require a lead time?

    Some items are built-to-order or require configuration prior to shipping. This information, when applicable, is noted on the item's page.
  • Has there been an unexpected delay during shipment?

    If you have been emailed a tracking number, you might find that your shipment has been delayed by one or more days en route. Occasionally this happens in shipping facilities due to inclement weather, or a plain old fashioned mix-up.
  • Has the order actually been delivered?

    If the tracking information indicates that the package has been delivered, it's possible that the package was received by a receptionist, receiving personnel at a loading dock, mailroom staff, co-worker, etc. This is very often the case for missing or delayed shipments to an office environment. If the order shipped to a residence, the driver may have left the package in a semi-concealed place for safety, such as a porch, a garage, even behind bushes. If a signature was required, the driver may have left the package with a family member or neighbor.
  • Have there been one or more failed delivery attempts?

    It is generally the driver's discretion that determines whether or not a signature is required to complete delivery. Expensive items generally require a signature. If the driver thinks it's best to obtain a signature, but no one is present to accept the delivery, the item will be returned to the carrier's local facility and another delivery attempt scheduled. The driver will always leave a notice of the delivery attempt, but these notices can get blown away by wind, discarded or otherwise lost. After three failed attempts, the package will be returned to us. Tracking information will indicate when a delivery has been attempted.
  • Has the shipment been refused by someone else?

    If the carrier attempted to deliver the package to someone who was not expecting it, that person may have refused the shipment. This frequently happens with receiving personnel and office staff who are not familiar with us as a vendor.
  • Has the carrier deemed the package undeliverable?

    Our carriers may deem a package undeliverable for a variety of reasons. The most common reason is a typo in the delivery address. Please check your order confirmation to ensure the accuracy of the shipping address you entered during checkout. If the address is incorrect, the package is typically returned to us by the carrier or the unintended recipient.
  • If you are sure none of these apply, please reply to your order confirmation email and let us know so that we may investigate.
Tracking emails are sent by the carriers upon shipment. If you created an account, you may also log in to view your tracking information.
The rest of your order is probably shipping in a separate package and/or from another warehouse. For orders which ship in multiple packages, the packages don't always arrive at the same time. The driver may return later in the day with the other packages, or they might have been loaded onto a different truck. If one or more of the packages shipped from a manufacturer's warehouse, those packages may not arrive the same day as the others.

Our carriers may deem a package undeliverable for a variety of reasons:

  • Incorrect address:

    Please check your order confirmation to ensure the accuracy of the shipping address you entered during checkout. If the address is incorrect, the package is typically returned to us by the carrier or the unintended recipient.
  • Failed delivery attempts:

    It is generally the driver's discretion that determines whether or not a signature is required to complete delivery. Expensive items generally require a signature. If the driver thinks it's best to obtain a signature, but no one is present to accept the delivery, the item will be returned to the carrier's local facility and another delivery attempt scheduled. The driver will always leave a notice of the delivery attempt, but these notices can get blown away by wind, discarded or otherwise lost. After three failed attempts, the package will be returned to us. Tracking information will indicate when a delivery has been attempted.
  • Refused by recipient:

    If the carrier attempted to deliver the package to someone who was not expecting it, that person may have refused the shipment. This frequently happens with receiving personnel and office staff who are not familiar with us as a vendor.

Shipping charges are not refundable unless the failed delivery was a result of our error.

Yes! We ship via USPS to APO/FPO addresses anywhere in the world. Please observe the following conventions to ensure prompt and accurate delivery of your APO/FPO shipment:

  • Select USPS as your carrier. APO/FPO addresses are served only by USPS.
  • During checkout, enter APO or FPO (as applicable)in the City field.
  • Select one of the following (as applicable) from the "State" menu:
    • Armed Forces America (AA)
      The U.S. and South America
    • Armed Forces Other Areas (AE)
      Europe, Canada, Africa, Middle East
    • Armed Forces Pacific (AP)
      Asia and the Pacific
  • Select United States from the "Country" menu, regardless of where the recipient is stationed.

Items which are not eligible for shipment via USPS due to weight, dimensional or other restrictions cannot be shipped to APO/FPO addresses.

Yes.
Canadian orders are treated just the same as orders shipping within the United States. You are responsible for any customs brokerage fees and any other charges which may be imposed at the border. Additionally, some outlying areas of Canada are not eligible for certain shipping services, and shipments may require additional time to arrive.

Yes! We ship to most countries and also can drop ship orders for our domestic customers.

  • International orders require pre-payment via wire transfer, PayPal, or in some cases, credit card.
You are responsible for shipping charges incurred when shipping an item back to us for a refund or exchange, unless the reason for the return is a result of our error. The original shipping charges associated with shipping the order to you are not refundable, unless the reason for the return is a result of our error. If you are exchanging an item, additional shipping charges will apply when the new item ships to you. Defective items or items damaged in shipping will be replaced for the same itemfree of shipping charges if the exchange procedures are followed.

Returns

Orders which are placed, and subsequently cancelled before shipment, are subject to a 3% fee to defray the costs of processing and voiding the credit card transaction.

Bulk cable, custom cords, Geist Racksense, data cabinets, custom shelves and other items or custom made items as specified on their ordering page are final.

To receive adjustments, shipping errors must be reported within 7 calendar days of receipt.

To receive adjustments, damaged shipments must be reported within 7 calendar days of receipt.

Defective items will be replaced for the same item free of shipping charges if the below conditions are met.

1) Please reply to your order confirmation to request a return authorization number (RMA). If you no longer have your order confirmation email, please click here to email usand include order ID number, name on order and email address so we can find your order. You will receive a reply with a return authorization number (RMA) within 24 to 48 working hours. The return authorization number (RMA) MUST BE ON THE OUTSIDE OF THE BOX or the package WILL BE REFUSED.

2) Product must be received at StayOnline.com within 30 days of original purchase date.

3) Ship the product inside a cardboard box w/ sufficient packaging to prevent damage.

4) Product must be 100% complete, in original packaging, and in resalable condition or we reserve the right to deny the return or apply additional restocking charges.

5) Ship via a carrier that provides tracking numbers in order to provide "signed" proof of delivery to our warehouse.

6) Product serial number must match serial number logged at the time the order shipped.

7) Include a copy of your invoice, note that it is for a same item defective exchange, and state the defect

8) If you want to purchase a different item, place a new order online.

9) Returns:

Ship to:
Stay Online
Attn: RMA
PO Box 890
Creedmoor, NC 27522

Items returned to another address will not be exchanged.

INTERNATIONAL customers - you are responsible for customs, duties and taxes in addition to the shipping charges. Bill to shipper not recipient.

A 25% restocking charge applies to all returns for refund if the below conditions are met. Refunds are made to the original credit card or by a mailed company check if cash or check were originally used. Original shipping charges and return shipping charges are non-refundable.

1) Please reply to your order confirmation to request a return authorization number (RMA). If you no longer have your order confirmation email, please click here to email us and include order ID number, name on order and email address so we can find your order. You will receive a reply with a return authorization number (RMA) within 24 to 48 working hours. The return authorization number (RMA) MUST BE ON THE OUTSIDE OF THE BOX or the package WILL BE REFUSED.

2) Product must be received at StayOnline.com within 30 days of original purchase date.

3) Ship the product inside a cardboard box w/ sufficient packaging to prevent damage.

4) Product must be 100% complete, in original packaging, and in resalable condition or we reserve the right to deny the return or apply additional restocking charges.

5) Ship via a carrier that provides tracking numbers in order to provide "signed" proof of delivery to our warehouse.

6) Product serial number must match serial number logged at the time the order shipped.

7) Include a copy of your invoice, note that it is for a refund, and state reason for return.

8) Returns:

Ship to:
Stay Online
Attn: RMA
1506 Ivac Way
Creedmoor, NC 27522

Items returned to another address will not be refunded.

INTERNATIONAL customers - you are responsible for customs, duties and taxes in addition to the shipping charges. Bill to shipper not recipient.

You are responsible for shipping charges incurred when shipping an item back to us for a refund or exchange, unless the reason for the return is a result of our error. The original shipping charges associated with shipping the order to you are not refundable, unless the reason for the return is a result of our error. If you are exchanging an item, additional shipping charges will apply when the new item ships to you. Defective items or items damaged in shipping will be replaced for the same item free of shipping charges if the exchange procedures are followed.

Security

Stay Online employs a 128-bit SSL ID from VeriSign, the world's foremost Certification Authority, to enable encryption of all transaction data through Secure Sockets Layer (SSL) technology -- the industry-standard method for protecting Web communications. The SSL security protocol provides data encryption, server authentication, message integrity and client authentication for a TCP/IP connection. Each transaction at this site is sent to the payment processing servers via a dedicated SSL TCP/IP level communication thread.

For more information:
VeriSign, Inc.
1350 Charleston Road
Mountain View, CA 94043
(650) 961-7500
http://www.verisign.com

Terms

All materials published on this Web site are provided "AS IS" and "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Although we do our best to achieve 100% accuracy, occasionally errors and inaccuracies do occur. Information on this Web site may be inaccurate or incomplete, and may be changed or updated without notice due to market conditions, manufacturer or supplier product discontinuation, or typographical, photographic or technical errors. Stay Online may also make changes in the products, services, programs, or relationships described on this Web site at any time without notice. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

This Web site contains links to other sites over which Stay Online Corp. has no control. The inclusion of any link does not imply endorsement by Stay Online Corp. of the site or the site’s owner.

This Web site presents frames that contain images from the Web sites of manufacturers whose products are distributed by Stay Online Corp. Except where noted, the information, materials, copyrights and trademarks in such frames belong to the manufacturers, and not to Stay Online Corp. Stay Online Corp. makes no claim of ownership or control over such information or materials, and represents only that Stay Online Corp. has used reasonable commercial efforts to ensure that the presentation of the information and materials in the frame is an accurate presentation of information and material that appears on the manufacturer's Web site or other materials. If a product offered by Stay Online Corp. is not as described, your sole remedy is to return it in unused condition.

Stay Online Corp. respects the intellectual property of its vendors with regard to their Web sites and printed materials. In using the manufacturers' own images and descriptions on this Web site, Stay Online's only goal is to adhere as closely as possible to the manufacturers' own chosen methods of presentation and description when representing the manufacturers' product(s) to the end user. We do not attempt to represent these images and descriptions as our own. Stay Online Corp. has made reasonable commercial efforts to secure the express consent of all vendors whose images and descriptions are represented here, and in no instance have we used any material whose owner has expressly denied us permission. However, if you believe that your work has been used in a way that is objectionable or constitutes copyright infringement, please contact us, and we will resolve the issue promptly.

Stay Online Corp. does not want to receive confidential or proprietary information through this Web site, except where such information is required to complete, fulfill and/or verify the legitimacy of a commercial transaction. Any information that you send to Stay Online Corp., with the exception of transaction data, will be deemed not to be confidential without a separate, written and signed agreement concerning such material. Absent such an agreement, Stay Online Corp. shall be under no restriction with regard to use or distribution of any information that you provide through this Web site.

Stay Online Corp. has no intention of distributing software designed to deliberately cause errors in a system. However, it is your responsibility to take precautions to ensure that whatever you may download from this Web site is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature.

This Web site is Copyright© 2002-Present, Stay Online Corp. All rights reserved. You may download and print one (1) copy of any material on this Web site, for use in acquiring products and/or services from this site. Any other copying, redistribution, re-transmission or publication of any material posted on this Web site is strictly prohibited without the express written consent of Stay Online Corp.

All items purchased from this site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

All product and company names mentioned in this Web site belong to their respective owners.
In no event shall STAY ONLINE CORP. or its agents be liable for any direct, indirect, incidental, special or consequential damages, or damages for loss of profits, revenue, data or use, incurred by you or any other party, whether in an action in contract or tort, arising from your access to, or use of, this Web site or any linked Web site or the information they contain.

STAY ONLINE CORP. does not warrant or make any representations regarding the use or the results of the use of any product purchased in terms of its compatibility, correctness, accuracy, reliability or otherwise. In no event shall STAY ONLINE'S total liability to you for any and all damages, losses and causes of action exceed the amount paid by you, if any, to STAY ONLINE for the specific merchandise at issue.

This Web site is controlled by Stay Online Corp. from its offices in Creedmoor, North Carolina, United States of America. All matters relating to your access to, or use of, this Web site shall be governed by the laws of the state of North Carolina and the U.S. federal laws effective in that state. Any legal action or proceeding relating to your access to, or use of, this Web site or the information it contains shall be subject to the exclusive jurisdiction of a state or federal court in Granville County, North Carolina. You and Stay Online Corp. agree to submit to the jurisdiction of, and agree that venue is proper in, these courts in any such legal action or proceeding.

We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

We DO NOT employ the use of unsolicited mass commercial email ("spam") for any purpose, nor do we provide any other company any assistance whatsoever in their efforts to spam. Ever. Under any circumstances.

We hate it as much as you do, and we get a lot of it ourselves. If you receive an email from a member of our staff, you can be sure the email was typed out personally and directly relates to an order you have placed or an email query you have sent to us.

We do maintain an opt-in mailing list so that we may notify INTERESTED (and only interested) customers of sales, specials, new items and the like. Customers are NEVER opted-in by default, and must physically toggle a checkbox which is not checked by default in order to opt-in. We send maybe one email per month, sometimes not even that. We absolutely do not barrage our customers with daily junk. Furthermore, we respect any customer's wish to opt-out at any time. If you leave the checkbox unchecked, or if you use the opt-out link in one of our emails, you absolutely, positively will not receive any emails from us that are not directly related to an order you've placed or a question you've asked us.

Privacy

We use cookies in order to process transactions. Our web site requires that a cookie be placed on your computer to track your session. A cookie is a small file that contains a string of numbers that uniquely identifies your computer to ours. This string is known as a "Session ID". WE NEVER STORE YOUR E-MAIL ADDRESS, PHYSICAL ADDRESS, CREDIT CARD NUMBER OR ANY OTHER SENSITIVE INFORMATION IN A COOKIE.

3rd Party cookies may also be used to track website performance and trends. You may block or disable 3rd party cookies at any time by using your browser's settings.

3rd Party cookies include a cookie to enable Google Analytics Demographics and Interest reporting features. Using Google's Ads Settings, users can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads. We use this information to provide better services and products to our customers.

WE ARE NOT IN THE BUSINESS OF SELLING OUR CUSTOMERS INFORMATION TO THIRD PARTIES.

WE HAVE NEVER SOLD ANY PERSONALLY-IDENTIFIABLE INFORMATION WITH ANY THIRD PARTY WHO WAS NOT DIRECTLY INVOLVED IN THE PROCESSING AND/OR DELIVERY OF AN ORDER (i.e. shipping carriers, smtp providers).

In order to fulfill your order, we must share certain information with third parties, including but not limited to, the United States Postal Service, United Parcel Service (UPS), Federal Express, local courier services and our credit card payment processing service.

As we continue to develop our business, we might buy or sell stores or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that our company or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

We will release information when we believe release is appropriate to comply with law and to protect the rights, property and safety of our company and/or our customers. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.